Refund policy

Easy & fast returns and exchanges - customer satisfaction is our number 1 priority!
We want you to have a fantastic shopping experience and feel 100% safe shopping with us.

• Contact me within: 14 days of delivery
• Ship items back within: 30 days of delivery
  
  
• For order cancellations: please update me within 24hrs of making your purchase, all jewellery is done handmade and there's a lot of dedicated costly work invested in each piece, to avoid restocking costs.
• Restocking cost may apply on items that had handmade work & alterations done
  
  

Unless they arrive damaged or defective. I can't accept returns for:

• Custom, resized or personalized orders
• Intimate items / earrings (for health/hygiene reasons)

Exchange/return/refund will happen upon returning the original item - once it's arrives back.

*Please note that Pure Solid Silver (925 Sterling Silver) is a precious & soft metal, therefore if handled with excessive force might damage the jewelry, it's rare but can happen if mistreated.

*By International Natural Gems consumer standards

• Natural Stones have slight variations of color & pattern from the product pictures as each stone is unique & sourced straight from Mother Nature.
• “No two Natural Stones are alike"
• Natural Stones naturally may contain internal inclusion, cracks, different than picture shades.
• Each Natural Stone comes from the ground - color & pattern cannot be controlled - the product picture acts as a guide to the general grade of the stone quality.

 

*Each Pendant order will get a complimentary Silver chain as a promotion. *All chains are the same: thin, 18 inch long, made of pure solid silver (there are no other variations available). *These chains are fairly good but as I don't make them, I cannot give any guarantee on them. They are all 925 Sterling Silver hallmark stamped & verified - but every chain is a gift to my customers & not a product in itself.