Your order will be processed within 1–7 working days. We always do our very best to prepare and dispatch your jewellery as soon as possible.

Yes! Enjoy free shipping on orders over £100.

We offer shipping through Royal Mail, USPS, and UPS, depending on your destination and selected shipping service.

Available services include:

• UK Standard Shipping
• UK 1 Day Shipping
• USPS Priority Express
• USA & Worldwide International Shipping: estimated 5-7 days

If you have any questions about shipping options or delivery to your country, please contact our team at support@adina-stone.com. We're always happy to help.

Before dispatch, each piece of Adina Stone jewelry goes through final preparation, including cleaning, polishing, resizing (if needed), and quality control checks to ensure it meets our standards.

We aim to dispatch all orders within 1-3 working days.

Once your order has been shipped, the estimated delivery times are:

• UK: 2-3 working days
• EU: 1-2 weeks
• USA: 5-10 working days

Please note that delivery estimates begin from the date your order is shipped, not the date it is placed. These timeframes are estimates and may vary depending on your location and the courier.

We want you to love your Adina Stone jewelry. If you're not completely satisfied with your purchase, eligible items can be returned within 30 days, subject to our return policy.

Items must be unworn, in their original condition and packaging, free from scratches or signs of wear, and returned with all original components.

Please email support@adina-stone.com with your order number and the reason for your return. Contact our team before sending your item back and wait for return instructions.

The following items are excluded from returns:

• Personalized or custom jewelry
• Resized rings
• Made-to-order pieces

If your item arrives damaged or defective, please contact our support team for assistance.

Customers are responsible for return shipping costs unless the item is confirmed to be faulty or incorrect. Original shipping costs are non-refundable. We recommend using a tracked shipping service for your return.

Once your returned item arrives, inspection typically takes 3-5 business days. Approved refunds are then processed within five days.

Orders may be cancelled within 24 hours of purchase. Please contact us at support@adina-stone.com as soon as possible to request a cancellation. After this period, your order may already be in processing or production, and cancellation may no longer be possible.

Please contact our team at support@adina-stone.com as soon as possible if you need to make a change.

Only one discount code can be used per order. Discount codes cannot be combined with other promotions.

Every piece purchased from Adina Stone includes a 2-year warranty. If something is not as it should be, we will repair or replace it at no cost. Please see our warranty page for more details. 

Our warranty covers manufacturing defects. It does not cover everyday wear and tear, surface scratches, natural tarnishing of sterling silver, gradual fading of plated or gold vermeil finishes, accidental damage, damage caused by water or chemicals, lost jewelry, or pieces altered or repaired by another jeweler.

Natural variations in gemstone color, inclusions, and patterns are also not considered manufacturing defects.

Yes. We offer subsidised repair and restoration services after the warranty period, depending on the piece and its condition. Please contact our team for an assessment and repair quote.

If our team assesses the piece and confirms that the stone was lost due to a manufacturing defect, it will be covered under warranty. Otherwise, we may offer a replacement stone or repair service.

Yes. Although natural tarnishing and gradual fading of plated or gold vermeil finishes are not covered by the warranty, we may offer polishing or replating services to help restore your jewelry.

Our jewelry is crafted using solid 925 sterling silver, 18k gold vermeil, 14k solid gold, and carefully selected gemstones. Each piece is designed in London and handcrafted in small batches by skilled European artisans.

925 sterling silver contains 92.5% pure silver and is hallmarked. Gold vermeil features a layer of 18k gold over solid 925 sterling silver, while 14k solid gold is made from a gold alloy throughout, without a plated surface.

We offer both natural and created gemstones. Natural gemstones form within the earth, while created gemstones are produced in controlled environments. Please check each product description to confirm the type of gemstone used.

For more information about our approach to responsible sourcing, please visit our Ethical Sourcing page.

Not necessarily. Natural gemstones can vary in color, pattern, and inclusions, making each piece unique. These natural variations are part of their character and are not considered defects.

Gently clean your jewellery with a soft toothbrush and mild soapy water, then dry it thoroughly. Avoid unnecessary exposure to water, perfume, lotions, and harsh chemicals to help preserve its finish.

For more information about jewelry care and our materials, please see our Jewelry Care & Metals page.

Yes. Sterling silver can naturally tarnish over time. Gentle cleaning or a suitable polishing cloth can help restore its shine. Tarnishing is a natural process and is not considered a manufacturing defect.

Selected Adina Stone pieces can be personalised or engraved. Available options vary depending on the design. Please contact our team at support@adina-stone.com to enquire about personalisation or engraving for your chosen piece.