FAQs

Your order will be processed within 1-3 working days, we do our very best to dispatch the products ASAP.

The shipping estimate is 1-3 working days for UK & 5-7 working days worldwide. For more details, please see here.

We gladly accept returns and exchanges:
Contact us within 14 days of delivery and ship your item back within 30 days of delivery.

*Unless they arrive damaged or defective, I can't accept returns for:
-Custom, resized or personalized orders
-Intimate items / earrings (for health/hygiene reasons)

Exchange/return/refund will happen upon returning the original item - once it's arrives back.

Pure Solid Silver always darkens with a time, this is a very natural thing for Solid Silver. That's why you should clean your jewelry every two months with a special silver cloth - to get the shine back.

If you noticed a dark mark on your finger after wearing the ring, it might be caused by a few things:
1) If the ring fits quite tight, it might be a reaction in that specific spot where you wear your ring due to the pressure on your blood circulation.
2) Such reaction might also be caused by build up humidity on the inside of your ring & it's just a natural tarnish mark. Simply wash your ring with soap & water. *Find out more about anti-tarnish care here.

Opals are stunning but delicate & porous stones, thus they are sensitive to heat & liquids and might react if exposed to extreme conditions. Find more about Opal Care here.

All Adina Stone Opals are absolutely genuine Natural Australian or Ethiopian Opals - one solid piece. I only deal with genuine natural opals in a precious grade - so you came to the right place.

For "English Lock" the fix is very easy & you can simply do it at home. For instructional video, please click here.

1) Please place your thumb on the pin from above, but not just on the tip of the pin - place your thumb across all of the pin.
2) Then press down on it very very gently and just a bit - they key here is to feel like you’re not really moving it but in fact it will move just a bit,
3) until it’s on the level that can nicely click to the lever back loop,
4) you can test it by moving/pressing a bit & then trying to close, until it's on "the secure level" you wish.

The best way is to pop into a local jewellery shop where they can measure any of your fingers with their accurate tools (they mostly do it for free as it takes less than a minute).

To see what is your size in US sizing, please check the size chart here.

To convert your size, please see the size chart here.

Yes, you might need different size depending on ring's design. So even if you usually wear size 6 for your ring finger, it can happen that for a different design you will need size 6.5 etc.
*One of the main elements can be band's thickness, but it can be also influenced by the setting of the ring and more...