Our Warranty
Your Jewelry, Our Promise
Every Adina Stone piece is covered by our 2-Year Warranty from the day your order arrives.
If your jewelry experiences a manufacturing defect, we'll repair or replace it at no cost. It rarely happens, but if it does, we'll make it right.
Because beautiful jewelry deserves lasting care, we also offer repair and restoration services long after your warranty ends.
Contact us
Email your order number and any details.
Assessment
Our team reviews your jewelry.
Solution
Repair, replacement or restoration quote.
Good to Know
Like all jewelry, your piece will naturally change over time as it is worn and enjoyed. Our warranty covers manufacturing defects rather than:
- Everyday wear and tear
- Surface scratches and natural signs of use
- Tarnishing of sterling silver
- Gradual fading of plated or vermeil finishes
- Accidental damage, impact or excessive force
- Damage caused by water, perfumes, lotions or chemicals
- Lost jewelry
- Pieces altered or repaired by another jeweler
Natural gemstones are beautifully individual, so variations in colour, inclusions and pattern are part of their character rather than considered faults.
display none
Need help?
Do you offer repairs outside the 2 year warranty?
Yes. We offer subsidised repair services depending on the item and condition.
My jewelry has tarnished or faded. Is this covered?
Tarnishing and fading are natural over time. While not covered by warranty we can offer polishing or replating services.
What if my item was a gift?
We can still help! Just provide any order details you have and we'll be happy to help
A stone has fallen out. Is it covered?
If our assessment confirms the stone was lost due to a manufacturing defect, it will be covered under warranty. Otherwise, we will be able to offer a replacement & repair service.