Refunds, returns & exchanges
You can cancel your order up to 24hrs from the purchase, please contact us if you have any problems with your order, we are happy to assist you.
We gladly accept returns and exchanges:
- Contact me within: 14 days of delivery
- Ship items back within: 30 days of delivery
Unless they arrive damaged or defective, I can't accept returns for:
- Custom, resized or personalized orders
- Intimate items / earrings (for health/hygiene reasons)
Exchange/return/refund will happen upon returning the original item - once it's arrives back.
*Please note that Pure Solid Silver (925 Sterling Silver) is a precious & soft metal, therefore if handled with excessive force might damage the jewelry, it's rare but can happen if mistreated.
*By International Natural Gems consumer standards
- Natural Stones have slight variations of color & pattern from the product pictures as each stone is unique & sourced straight from Mother Nature.
- “No two Natural Stones are alike"
- Natural Stones naturally may contain internal inclusion, cracks, different than picture shades.
- Each Natural Stone comes from the ground - color & pattern cannot be controlled - the product picture acts as a guide to the general grade of the stone quality.
*Each Pendant order will get a complimentary Silver chain as a promotion. *All chains are the same: thin, 18 inch long, made of pure solid silver (there are no other variations available). *These chains are fairly good but as I don't make them, I cannot give any guarantee on them. They are all 925 Sterling Silver hallmark stamped & verified - but every chain is a gift to my customers & not a product in itself.
Warranty & Repairs
Dear customer, your Adina Stone piece is well made in Europe with traditional European Artisan standards, but of course, accidents can happen... So in case your precious piece gets damaged, do not worry & please contact me - I’ll be happy to help with possible repairs.
*To prevent such situation, please remember to follow the general care instructions.
Gemstones: Some Gemstones such as Opals are more delicate than others, so there’s a special care to take when wearing. See more here.
Silver: *Please note that Pure Solid Silver (925 Sterling Silver) is a precious & soft metal, therefore if handled with excessive force might damage the jewelry, it's rare but can happen if mistreated.
We accept all credit cards & also payments through Paypal & Google Pay.
Your purchase will be processed within 1-3 working days and we do our very best to dispatch the products ASAP.
All our orders are shipped with Royal Mail shipping, you can choose:
- UK - Standard Shipping
- UK - 1 Day Shipping
- USA & Worldwide ✈ International 5-7 Days
Royal Mail’s delivery estimate:
- UK ✈ 2-3 days
- USA ✈ 5-10 days
- Europe (all countries) ✈ 5-7 Days
- Rest of the world ✈ 8-18 Days
Adina Stone is fully responsible for the quality & materials of our hand made items but once shipped Adina Stone cannot assume responsibly over the worldwide shipping services & their practices - this is standard procedure. *It is always advisable to choose Express & Tracked shipping for maximum security.