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Frequently Asked Question
What is my ring size
If you're unsure of your ring size, we highly recommend visiting a local jeweler to have your finger measured and to request your US ring size. If that’s not possible, we offer a free ring sizer, available here, to help you find the most accurate fit.
Since the best size can sometimes depend on the style of the ring you're choosing, feel free to email us at support@adina-stone.com & we'll be happy to guide you.
Getting the right size from the start ensures a comfortable fit & helps avoid resizing costs later on.
Please note: Large & Small sizes marked with an asterisk(*) are typically custom made & may require additional sizing costs.
Do you offer resizing
Yes! While we always recommend measuring your ring size before purchase we understand that sometimes adjustments will need to be made & depending on the design we can size your ring up or down.
We offer a resizing service at a subsidies cost for customers, for more info you can reach out to us through email & we'd be glad to help: support@adina-stone.com
How to track my order
Orders are processed Monday through Friday. When your order is ready to ship, it will be received by one of our shipping carriers & you will also receive tracking information via email when your order has been dispatched from the studio.
Use the following links to track your order with your tracking number:
Royal Mail: www.royalmail.com/track-your-item
USPS: www. tools.usps.com/go/TrackConfirmAction
FedEx: www.fedex.com/en-us/tracking.html
Returns & Exchanges
Easy & fast returns & exchanges - customer satisfaction is our number 1 priority!
We want you to have a fantastic shopping experience and feel 100% safe shopping with us.
- Contact me within: 14 days of delivery
- Ship items back within: 30 days of delivery
- For order cancellations: please update me within 24hrs of making your purchase, all jewellery is done handmade and there's a lot of dedicated costly work invested in each piece, to avoid restocking costs.
- Restocking cost may apply on items that had handmade work & alterations done
Unless they arrive damaged or defective. I can't accept returns for:
- Custom, resized or personalized orders
- Intimate items / earrings (for health/hygiene reasons)
Exchange/return/refund will happen upon returning the original item - once it's arrives back.
*Please note that Pure Solid Silver (925 Sterling Silver) is a precious & soft metal, therefore if handled with excessive force might damage the jewelry, it's rare but can happen if mistreated.
*By International Natural Gems consumer standards
- Natural Stones have slight variations of color & pattern from the product pictures as each stone is unique & sourced straight from Mother Nature.
- “No two Natural Stones are alike"
- Natural Stones naturally may contain internal inclusion, cracks, different than picture shades.
- Each Natural Stone comes from the ground - color & pattern cannot be controlled - the product picture acts as a guide to the general grade of the stone quality.