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What our customers say:
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Frequently Asked Question
Does my pendant come with a chain?
Yes! Our pendants include a complimentary chain so your piece is ready to wear the moment it arrives. Please check the specific product page for details on the chain material (such as 925 Sterling Silver or 18k Gold Vermeil) and available lengths.
Does Adina Stone jewelry come with a warranty?
Yes! Our warranty coverage lasts for 3 months from the date of purchase. It covers manufacturing defects and structural issues (such as stone settings). For normal wear over time, we also offer a subsidized repair and 18k gold vermeil replating service so your pieces can always be easily refreshed.
How to track my order
Orders are processed Monday through Friday. When your order is ready to ship, it will be received by one of our shipping carriers & you will also receive tracking information via email when your order has been dispatched from the studio.
Use the following links to track your order with your tracking number:
Royal Mail:www.royalmail.com/track-your-itemUSPS:www. tools.usps.com/go/TrackConfirmActionFedEx:www.fedex.com/en-us/tracking.html
Returns & Exchanges
Easy & fast returns & exchanges - customer satisfaction is our number 1 priority!
We want you to have a fantastic shopping experience and feel 100% safe shopping with us.
- Contact me within: 14 days of delivery
- Ship items back within: 30 days of delivery
- For order cancellations: please update me within 24hrs of making your purchase, all jewellery is done handmade and there's a lot of dedicated costly work invested in each piece, to avoid restocking costs.
- Restocking cost may apply on items that had handmade work & alterations done
Unless they arrive damaged or defective. I can't accept returns for:
- Custom, resized or personalized orders
- Intimate items / earrings (for health/hygiene reasons)
Exchange/return/refund will happen upon returning the original item - once it's arrives back.
*Please note that Pure Solid Silver (925 Sterling Silver) is a precious & soft metal, therefore if handled with excessive force might damage the jewelry, it's rare but can happen if mistreated.
*By International Natural Gems consumer standards
- Natural Stones have slight variations of color & pattern from the product pictures as each stone is unique & sourced straight from Mother Nature.
- “No two Natural Stones are alike"
- Natural Stones naturally may contain internal inclusion, cracks, different than picture shades.
- Each Natural Stone comes from the ground - color & pattern cannot be controlled - the product picture acts as a guide to the general grade of the stone quality.