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Frequently Asked Question
What is the difference between Ethiopian opals and Australian opals?
Ethiopian opals form in volcanic rock and are known for their vivid, often neon-like flashes of colour. Their higher water content can give them a lively, translucent glow.
Australian opals form in sedimentary rock and are more stable in structure, with strong body colour and distinct pattern play. Many Australian opals appear white or light-bodied, which enhances the contrast and visibility of their internal colour patterns.
Do Ethiopian opals and Australian opals have the same durability?
No. Australian opals are generally more stable because they contain less water. Ethiopian opals are more sensitive to changes in heat and moisture.
What metals are used in your opal jewellery?
Opal rings, necklaces, and earrings are available in solid 925 sterling silver, 18k gold vermeil, white gold vermeil, and rose gold vermeil.
What is gold vermeil?
Gold vermeil is a thick layer of real gold over sterling silver. The base metal is always a solid 925 sterling silver, not brass or other base metals. In our pieces, the gold layer is 5 microns thick, giving added durability, richer colour, and longer-lasting wear compared to standard vermeil.
Are all opals natural?
Yes. Ethiopian and Australian opals used in this collection are natural gemstones formed in the earth.
How to track my order
Orders are processed Monday through Friday. When your order is ready to ship, it will be received by one of our shipping carriers & you will also receive tracking information via email when your order has been dispatched from the studio.
Use the following links to track your order with your tracking number:
Royal Mail:www.royalmail.com/track-your-itemUSPS:www. tools.usps.com/go/TrackConfirmActionFedEx:www.fedex.com/en-us/tracking.html
Returns & Exchanges
Easy & fast returns & exchanges - customer satisfaction is our number 1 priority!
We want you to have a fantastic shopping experience and feel 100% safe shopping with us.
- Contact me within: 14 days of delivery
- Ship items back within: 30 days of delivery
- For order cancellations: please update me within 24hrs of making your purchase, all jewellery is done handmade and there's a lot of dedicated costly work invested in each piece, to avoid restocking costs.
- Restocking cost may apply on items that had handmade work & alterations done
Unless they arrive damaged or defective. I can't accept returns for:
- Custom, resized or personalized orders
- Intimate items / earrings (for health/hygiene reasons)
Exchange/return/refund will happen upon returning the original item - once it's arrives back.
*Please note that Pure Solid Silver (925 Sterling Silver) is a precious & soft metal, therefore if handled with excessive force might damage the jewelry, it's rare but can happen if mistreated.
*By International Natural Gems consumer standards
- Natural Stones have slight variations of color & pattern from the product pictures as each stone is unique & sourced straight from Mother Nature.
- “No two Natural Stones are alike"
- Natural Stones naturally may contain internal inclusion, cracks, different than picture shades.
- Each Natural Stone comes from the ground - color & pattern cannot be controlled - the product picture acts as a guide to the general grade of the stone quality.